JAIIB Exam 2025 – PPB Important Questions MCQs Quiz-16

11/02/2025

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JAIIB Exam 2025 PPB Important Questions MCQs Quiz-16

JAIIB Exam Quiz 2025: The JAIIB exam is scheduled for 2025 by IIBF. Here, we are providing JAIIB PPB MCQ-based quizzes on a regular basis. You can attempt the quizzes regularly to prepare for the upcoming JAIIB exam. The quizzes will be provided module-wise and unit-wise. You can attempt the JAIIB PPB quizzes from the links below and improve your preparation by practicing regularly. These quizzes will help you boost your score in the JAIIB exam and guide you to clear the exam on your first attempt.

1. The Reserve Bank of India has set up a six-member committee headed by _________, to review customer service standards in entities regulated by it, in May, 2022.
A. B. P. Kanungo
B. C. Rangarajan
C. Dr. Raghuram Rajan
D. Urjit Patel

2. The ________ have sufficient powers to evaluate the functioning in various departments.
A. Customer Service Committee of the Board
B. Standing Committee on Customer Service
C. District level Customer Service Committees
D. Branch Level Customer Service Committees

3. Which of the following statements is false with respect to Branch Level Customer Service Committee?
A. It should include at least a senior citizen.
B. It should meet quarterly to study complaints/ suggestions
C. It should submit quarterly reports giving inputs/ suggestions to the Standing Committee on Customer Service
D. It should be strengthened with greater involvement of customers.

4. Which of the following is not the board approved policies on customer service?
A. Comprehensive Deposit Policy
B. Comprehensive Advances Policy
C. Cheque Collection Policy
D. Customer Grievance Redressal Policy

5. Banks should have Board approved policy for general management of the branches covering which of the aspects?
A. Enquiry counters at large/ bigger branches in addition to reception counter.
B. Multi-lingual indicator boards at all the counters.
C. Roving officials to ensure responsiveness of employees, and helping customers in their transactions.
D. All of the above

6. Customers are eligible for ______free transactions (inclusive of financial and non-financial transactions) every month from other bank ATMs in metro centres.
A. Three
B. Four
C. Five
D. Six

7. What are the measures to enhance efficiency in ATM operations?
A. Message of non-availability of cash to be displayed, before transaction initiation on screen
B. To display ATM-ID in the ATM premises
C. Complaint forms with name and phone number of the officials, to be available at ATM
D. All of the above

8. Cash-out at any ATM of more than ten hours in a month attracts a flat penalty of Rs. ______per ATM.
A. 5,000
B. 10,000
C. 20,000
D. 25,000

9. RBI has advised banks to resolve customer complaints regarding wrongful debit on account of ATM transactions within _______ working days of receipt of customer complaint.
A. T+2
B. T+3
C. T+5
D. T+7

10. Customer is entitled to zero liability in case he informs the bank regarding unauthorised electronic banking transactions within ______ days in case there is third-party breach.
A. Three
B. Four
C. Five
D. Seven