Consumer Disputes Redressal Agencies: Jaiib/DBF Paper 3 (Module C) Unit-17

Consumer Disputes Redressal Agencies: Jaiib/DBF Paper 3 (Module C) Unit-17

Dear bankers,

As we all know that is Consumer Disputes Redressal Agencies for JAIIB Exam. JAIIB exam conducted twice in a year. So, here we are Consumer Disputes Redressal Agencies (Unit-17), Banking Related Laws (Module C), Legal & Regulatory Aspects of Banking -Paper 3.

♦Composition of Forum

  District State National
Established by State Govt State Govt Central Govt
Composition of Forum Under Section 10 of the Consumer Protection Act, 1986 Under Section 15 of the Consumer Protection Act Under Section 20 of the Consumer Protection Act
President
(Qualified to be)
District Judge High Court Supreme Court
Minimum Other Members
(One Woman)
2 2 4
Member
Qualification
Minimum 35 years of age
Bachelor’s Degree
 Minimum 35 years of age
Bachelor’s Degree
 Minimum 35 years of age
Bachelor’s Degree
Term For a term of 5 years or up to the age of 65 years For a term of 5 years or up to the age of 67
years
For a term of 5 years or up to the age of 70 years

♦Jurisdiction of Forum

  District State National
Established by State Govt State Govt Central Govt
Jurisdiction of Forum Under Section 11 of the Consumer Protection Act, 1986 Section 12,13 and 14 of District forum Section 12,13 and 14 of District forum
Claimed Amount Does not exceed Rs. 20 Lakhs. Rs.20 Lakhs to Rs.1 Crore
Appeal against the order of District Forum with in State
Exceeds Rs. 1 Crore Appeal against the order of the
State Commission

♦Form of Complaint

  District State National
Established by State Govt State Govt Central Govt
Act Section 12 of the Consumer protection Act    
Admissibility within 21 days from the date of receipt

Once the complaint
admitted to District forum, cannot be transferred to any other court or tribunal

Application of complainant or on its own motion the state commission may transfer any proceeding at any stage from one Dist forum to another Dist if in the interest of justice it requires Application of complainant or on its own motion the state commission may transfer any proceeding at any stage from one Dist forum to another Dist. And State Commission to another Commission  if in the interest of justice it require

♦Appeal

  District State National
Established by State Govt State Govt Central Govt
Act Under Section 15 of the Consumer Protection Act. Under Section 19 of the Consumer Protection Act. Under Section 24 of the Consumer Protection Act.
Transfer Appeal Time 30 30  
Appeal
(50% amount or
whichever is less)
Appeal to state commission: Payment of amount : 25,000 Appeal to National
Commission :
Payment of amount:
Rs. 35,0000
Appeal to Supreme Court : Payment : Rs. 50,000

♦Other Important Point

  • Dismissal of Frivolous complaints: If the district forum, state commission, national commission finds that complaint instituted before it is frivolous, it shall dismiss the complaint. And order the complainant to pay Rs. 10,000.
  • Penalties: Where trader or a person against the whom the complaint is made fails or omits to comply with any order made by the commissions, he shall be punishable with imprisonment for a term 1 month to 3 years or with fine Rs. 10,000 or with both.

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