Table of Contents
Consumer Disputes Redressal Agencies: Jaiib/DBF Paper 3 (Module C) Unit-17
Dear bankers,
As we all know that is Consumer Disputes Redressal Agencies for JAIIB Exam. JAIIB exam conducted twice in a year. So, here we are Consumer Disputes Redressal Agencies (Unit-17), Banking Related Laws (Module C), Legal & Regulatory Aspects of Banking -Paper 3.
♦Composition of Forum
| District | State | National | |
| Established by | State Govt | State Govt | Central Govt |
| Composition of Forum | Under Section 10 of the Consumer Protection Act, 1986 | Under Section 15 of the Consumer Protection Act | Under Section 20 of the Consumer Protection Act |
| President (Qualified to be) |
District Judge | High Court | Supreme Court |
| Minimum Other Members (One Woman) |
2 | 2 | 4 |
| Member Qualification |
Minimum 35 years of age Bachelor’s Degree |
Minimum 35 years of age Bachelor’s Degree |
Minimum 35 years of age Bachelor’s Degree |
| Term | For a term of 5 years or up to the age of 65 years | For a term of 5 years or up to the age of 67 years |
For a term of 5 years or up to the age of 70 years |
♦Jurisdiction of Forum
| District | State | National | |
| Established by | State Govt | State Govt | Central Govt |
| Jurisdiction of Forum | Under Section 11 of the Consumer Protection Act, 1986 | Section 12,13 and 14 of District forum | Section 12,13 and 14 of District forum |
| Claimed Amount | Does not exceed Rs. 20 Lakhs. | Rs.20 Lakhs to Rs.1 Crore Appeal against the order of District Forum with in State |
Exceeds Rs. 1 Crore Appeal against the order of the State Commission |
♦Form of Complaint
| District | State | National | |
| Established by | State Govt | State Govt | Central Govt |
| Act | Section 12 of the Consumer protection Act | ||
| Admissibility | within 21 days from the date of receipt
Once the complaint |
Application of complainant or on its own motion the state commission may transfer any proceeding at any stage from one Dist forum to another Dist if in the interest of justice it requires | Application of complainant or on its own motion the state commission may transfer any proceeding at any stage from one Dist forum to another Dist. And State Commission to another Commission if in the interest of justice it require |
♦Appeal
| District | State | National | |
| Established by | State Govt | State Govt | Central Govt |
| Act | Under Section 15 of the Consumer Protection Act. | Under Section 19 of the Consumer Protection Act. | Under Section 24 of the Consumer Protection Act. |
| Transfer Appeal Time | 30 | 30 | |
| Appeal (50% amount or whichever is less) |
Appeal to state commission: Payment of amount : 25,000 | Appeal to National Commission : Payment of amount: Rs. 35,0000 |
Appeal to Supreme Court : Payment : Rs. 50,000 |
♦Other Important Point
- Dismissal of Frivolous complaints: If the district forum, state commission, national commission finds that complaint instituted before it is frivolous, it shall dismiss the complaint. And order the complainant to pay Rs. 10,000.
- Penalties: Where trader or a person against the whom the complaint is made fails or omits to comply with any order made by the commissions, he shall be punishable with imprisonment for a term 1 month to 3 years or with fine Rs. 10,000 or with both.
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