JAIIB Exam 2025 – RBWM Important Questions MCQs Quiz-20

07/04/2025

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JAIIB Exam 2025 RBWM Important Questions MCQs Quiz-20

JAIIB Exam Quiz 2025: The JAIIB exam is scheduled for 2025 by IIBF. Here, we are providing JAIIB RBWM MCQ-based quizzes on a regular basis. You can attempt the quizzes regularly to prepare for the upcoming JAIIB exam. The quizzes will be provided module-wise and unit-wise. You can attempt the JAIIB PPB quizzes from the links below and improve your preparation by practicing regularly. These quizzes will help you boost your score in the JAIIB exam and guide you to clear the exam on your first attempt.

1. Full form of CRM is________.
(a) Customer Retention Management
(b) Client Retention Management
(c) Customer Relationship Management
(d) Customer Risk Management

2. Why is CRM nowadays so important for organization?
(a) Increasing competition in Retail Banking
(b) Increasing Importance of Fee Based Income.
(c) Delivery Channel Efficacy and application of technology.
(d) All the above.

3. Stages involved in a CRM initiative are _________.
(a) Capturing the customers’ profile and dissecting the profiles into common information buckets.
(b) Designing suitable products and services to cater to the different information buckets.
(c) Offering the products and services to the targeted and segmented customers
(d) Tracking the customer information on a dynamic basis to design new products and services.
(e) All the above.

4. What are the benefits of CRM?
(a) Improves the customer satisfaction and cross selling potential for the banks.
(b) Helps the banks to derive increased share of wallet of the customer.
(c) Helps to understand Customer Lifetime Value.
(d) Helps to manage multi delivery channels in a better way.
(e) All the above.

5 What does Customer Relationship Management (CRM) deal with in retail banking?
(a) Storing client data and understanding the client’s requirements.
(b) Establishing close personal relationship with customers.
(c) Keeping in touch with customers to ensure that their needs are understood.
(d) All the above.

6. CRM tools with ________capabilities can automate repetitive tasks to enhance marketing efforts to customers at different points in the lifecycle.
a) marketing automation
b) Sales force automation
c) Contact center automation
d) None of the above

7. What are the components of CRM?
(a) building and managing customer relationships through marketing
(b) observing relationships as they mature through distinct phases
(c) managing these relationships at each stage
(d) All of the above

8. What has the be considered during implementation process of CRM?
(a) Orientation and the description of the business processes
(b) Analysis of information process
(c) Analysis of existing IT infrastructure
(d) All of the above

9. _______ is the starting point for the implementation of CRM.
a) Classification of customers
b) Identification of customers
c) Interaction with most valued customers
d) Customisation of Bank’s Products and Services for Different Customer Segments

10. _______ is used to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers.
a) Data warehouse
b) Data mining
c) Customer relationship management
d) Customer support center