The Consumer Protection Act, 1986: Preamble, Extent and Definitions: Jaiib/DBF Paper 3 (Module C) Unit-15

The Consumer Protection Act, 1986: Preamble, Extent and Definitions: Jaiib/DBF Paper 3 (Module C) Unit-15

Dear Bankers,

As we all know that is The Consumer Protection Act, 1986: Preamble, Extent and Definitions for JAIIB Exam. JAIIB exam conducted twice in a year. So, here we are The Consumer Protection Act, 1986: Preamble, Extent and Definitions  (Unit-15), Banking Related Laws (Module C), Legal & Regulatory Aspects of Banking -Paper 3.

♦Important Definitions

Complainant Means

  • A Consumer, or
  • Any Voluntary Consumer association registered under the Companies Act, 1956 or under any law for the time being in force, or
  • The Central Govt. or state govt., who or which makes the complaint, or
  • One or more consumers, where there are numerous consumers having the same interest, and
  • In case of death of a consumer, his legal heirs or representative.

Complaint Means

  • An unfair trade practice or restrictive trade practice has been adopted by any trader or service provider;
  • The goods bought by him or agreed to be bought by him suffer from one or more defects;
  • The services hired or availed of or agreed to be hired or availed by him suffer from deficiency in any respect;
  • A trader or the service provider has charged for the goods or for the services mentioned in the complaint

“Consumer” means any person who,

  • Buys any goods for a consideration which has been paid or promised to be paid
  • Under any system of deferred payment
  •  Includes any user of such goods
  • Hires or avails any service

Consumer Dispute: Means a dispute where the person against whom complaint has been made denies or disputes the allegations contained in the complaint.

District Forum: Consumer Dispute Redressal forum established under clause (a) of Section 9 under this Act.

Goods: Means goods as defined in the Sale of Goods Act, 1930.

National Commission: Means the National Consumer Dispute Redressal Commission established under Clause (c) of Section 9.

Notification: Means a notification published in the official Gazette by the State or Central Govt.

Regulation: Means the regulations made by the National Commission under this Act.

Restrictive Trade Practice

  • A trade practice which tends to bring about manipulation of price, or
  • Its Conditions of Delivery,

Spurious goods and service: Means such goods and services which are claimed to be genuine but they are actually not so.

State Commission: Means Consumer Disputes Redressal Commission established in a state under clause (b)of Section 9 of the Act.

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