JAIIB Exam 2025 – PPB Important Questions MCQs Quiz-18

18/02/2025

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JAIIB Exam 2025 PPB Important Questions MCQs Quiz-18

JAIIB Exam Quiz 2025: The JAIIB exam is scheduled for 2025 by IIBF. Here, we are providing JAIIB PPB MCQ-based quizzes on a regular basis. You can attempt the quizzes regularly to prepare for the upcoming JAIIB exam. The quizzes will be provided module-wise and unit-wise. You can attempt the JAIIB PPB quizzes from the links below and improve your preparation by practicing regularly. These quizzes will help you boost your score in the JAIIB exam and guide you to clear the exam on your first attempt.

1. Customer, if not satisfied with the bank’s response, has the right to approach the Ombudsman within ______ of the date of receipt of the communication.
A. 3 months
B. 6 months
C. 1 year
D. 5 years

2. Complainants may approach the Ombudsman only if the complaint is not resolved at the bank level within _______
A. 1 month
B. 3 months
C. 6 months
D. 1 year

3. What are the ceilings applied to payments by the regulated entity to the complainant as per the award passed by Ombudsman?
A. Actual amount involved in the dispute – without any ceiling
B. Compensation for consequential loss to the extent of actual loss, with ceiling of Rs. 20 lakhs
C. Compensation for loss of time, expenses incurred, harassment and mental anguish suffered – up to the ceiling of Rs. 1 lakh.
D. All are true

4. RBI has decided that the cost of redress of complaints be recovered from those banks against whom the maintainable complaints in the OBOs exceed ________.
A. their peer group average
B. their deposits
C. their overall complaints of last F.Y.
D. two times the no. of branches

5. Banks are required to appoint a Principal Nodal Officer under the Ombudsman Scheme, not below the rank of a _________
A. Chief General Manager
B. General Manager
C. Deputy General Manager
D. Assistant General Manager

6. Which statement is correct regarding banks to appoint IO in their banks as per RBI’s revised ‘Internal Ombudsman Scheme, 2018’?
A. Scheduled commercial banks with more than 20 outlets
B. Scheduled commercial banks with more than 10 banking outlets
C. RRBs are excluded
D. Both B and C

7. Which banks are not covered under the Reserve Bank – Integrated Ombudsman Scheme, 2021?
A. Scheduled Primary Co-operative banks
B. Regional rural banks
C. Non-Scheduled Primary Co-operative Banks with a deposit size of less than Rs. 50 crores
D. Non-Scheduled Primary Co-operative Banks with a deposit size of Rs. 50 crores and above.

8. In November 2021, RBI integrated which schemes into one omnibus Ombudsman Scheme?
A. Banking Ombudsman scheme
B. Ombudsman Scheme for Non-banking Financial Companies, 2018
C. Ombudsman Scheme for Digital Transactions, 2019
D. All of the above

9. Ombudsman are appointed by RBI for a maximum of ______
A. 1 year
B. 2 years
C. 3 years
D. 5 years

10. An Appeal against an Award passed by ombudsman can be made to an Appellate Authority who is __________
A. RBI Governor
B. RBI Deputy Governor
C. Executive Director, RBI
D. Supreme Court