JAIIB Exam 2025 – RBWM Important Questions MCQs Quiz-5

18/02/2025

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JAIIB Exam 2025 RBWM Important Questions MCQs Quiz-5

JAIIB Exam Quiz 2025: The JAIIB exam is scheduled for 2025 by IIBF. Here, we are providing JAIIB RBWM MCQ-based quizzes on a regular basis. You can attempt the quizzes regularly to prepare for the upcoming JAIIB exam. The quizzes will be provided module-wise and unit-wise. You can attempt the JAIIB PPB quizzes from the links below and improve your preparation by practicing regularly. These quizzes will help you boost your score in the JAIIB exam and guide you to clear the exam on your first attempt.

1. In relation to Maslow’s Theory, which of the following combinations are false?
(a) Self Actualization Needs: Pensioners Loans
(b) Esteem Needs: Special Term Deposit Products
(c) Social Needs: Car Loans
(d) Security/Safety Needs: Core Savings Accounts

2. ____________ represents customers’ requirements/ expectations about service quality from banks.
(a) Assurance
(b) Empathy
(c) Responsiveness
(d) All the above

3. ____________ is generally the duration for Auto loans.
(a) 5 to 10 years
(b) 5 to 7 years
(c) 7 to 9 years
(d) 10 to 15 years

4. The quantum of loan given is expressed as ______the monthly income in the case of personal loans and ______the monthly income for the purpose of housing loan.
a) 12 times, 48 to 60 times
b) 5 times, 25 to 30 times
c) 24 times, 70 to 85 times
d) 10 times, 10 to 20 times

5. ____________ range of Income Level, the Customer is segmented and classified as “Mass Affluent”?
(a) Rs. 10-50 Lakhs
(b) Rs. 2-10 Lakhs
(c) 50-400 lakhs
(d) 400-4000 lakhs

6. Which of the statement is false regarding Maslow Hierarchy of Needs?
(a) The needs are said to motivate people when they are unmet.
(b) the need to fulfill needs will become stronger with the shorter the duration they are denied.
(c) One must satisfy lower-level basic needs before progressing on to meet higher level growth needs.
(d) Once needs have been reasonably satisfied, one may be able to reach the highest level.

7. Which of the following needs fall within the classification of Maslow’s Hierarchy of Needs?
(i) Physiological Needs
(ii) Safety Needs
(iii) Social Needs
(iv) Urgent Needs
(a) (i), & (ii) only
(b) (ii) & (iv) only
(c) (i), (ii) & (iii) only
(d) (i), (ii), (iii) & (iv) above

8. Willingness to help customers and provide prompt service refers to which aspect of service quality?
a) Tangibles
b) Reliability
c) Responsiveness
d) Empathy

9. Having competency i.e. possession of required skills and knowledge to perform services refers to which aspect of service quality?
a) Tangibles
b) Reliability
c) Assurance
d) Empathy

10. Generally, customers require which of the following from their bank/s for maintaining their accounts/ relationship?
a) Right product mix
b) Right channel mix
c) Structured process time across products and adherence to the time prescriptions.
d) Transparent dealings and service charges
e) All of the above