SBI PO Prelims 2022: English Language Quiz 14

SBI PO 2022: English Language Quiz 

In banking exams, English is a difficult section to perform well on, but with practice, it becomes easier. Here, we are providing you with the SBI PO 2022 English Language Quiz to help you prepare better for your upcoming examinations.   In this SBI PO 2022 English Language Quiz, candidates will be given a detailed explanation for each question. This SBI PO 2022 English Language Quiz contains all types of SBI PO 2022 English Language Questions for both the preliminary and main examinations. This English Language Quiz for SBI PO 2022 is completely free. This English Language Quiz for SBI PO 2022 can help candidates get good marks in upcoming exams.

Directions (1-5): Read the following passage carefully and answer the questions given below it. Certain words have been printed in bold to help you locate them, while answering some of the questions.

Seeking a competitive advantage, some professional service firms (for example Films providing advertising, accounting or health care services) have considered offering unconditional guarantees of satisfaction. Such guarantees specify what clients can expect and what the firm will do if it fails to fulfill these expectations. Particularly with first-time clients, an unconditional guarantee can be an effective marketing tool if the client is very cautious, the firm’s fees are high, the negative consequences of bad service are grave, or business is difficult to obtain through referrals and word-of –mouth.

However, an unconditional guarantee can sometimes hinder marketing efforts. With its implication that failure is possible, the guarantee may, paradoxically, cause clients to doubt the service firm’s ability to deliver the promised level of service. It may conflict with a firm’s desire to appear sophisticated, or may even suggest that a firm is begging for business. In legal and health care services, it may mislead clients by suggesting that lawsuits or medical procedures will have guaranteed outcomes. Indeed, professional service firms with outstanding reputations and performance to match have little to gain from offering unconditional guarantees. And any firm that implements an unconditional guarantee without undertaking a commensurate commitment to quality of service is merely employing a potentially costly marketing gimmick.

  1. The primary function of the passage as a whole is to

(a) Account for the popularity of a practice

(b) Evaluate the utility of a practice

(c) Demonstrate how to institute a practice

(d) Weigh the ethics of using a strategy

(e) None of the above

Answer & Explanation
Ans. b

Exp. The first paragraph explains the practice of offering guarantees and lists circumstances in which an unconditional guarantee may be an appropriate marketing tool. The second paragraph begins with however, implying that a contradiction is about to follow. The serious drawbacks to guarantees are examined, and the passage closes with a warning.

  1. All of the following are mentioned in the passage as circumstances in which professional service firms can benefit from offering an unconditional guarantee EXCEPT:

(a) The firm is having difficulty retaining its clients of long standing.

(b) The firm is having difficulty getting business through client recommendations.

(c) The firm charges substantial fees for its services.

(d) The adverse effects of poor performance by the firm are significant for the client.

(e) None of the above

Answer & Explanation
Ans. a

Exp. To answer this question, use the process of elimination to find one example that is NOT mentioned in the passage. The question refers, where the circumstances in which an unconditional guarantee might be beneficial to a firm are listed. Check each of the response to the question against the list; the one that does not appear in the list is the correct answer.

  1. Which of the following is cited in the passage as a goal of some professional service firms in offering unconditional guarantees of satisfaction?

(a) A limit on the firm’s liability

(b) Successful competition against other firms

(c) Ability to justify fee increases

(d) Attainment of an outstanding reputation in a field

(e) None of the above

Answer & Explanation
Ans. b

Exp.  The passage opens with an explanation of why some firms want to offer unconditional guarantees: Seeking a competitive advantage explains their rationale. Firms offer the guarantees to compete more effectively against firms that do not offer guarantees.

  1. The passage’s description of the issue raised by unconditional guarantees for health care or legal services most clearly implies that which of the following is true?

(a) The legal and medical professions have standards of practice that would be violated by attempts to fulfill such unconditional guarantees.

(b) The result of a lawsuit or medical procedure cannot necessarily be determined in advance by the   professionals handling a client’s case.

(c) The dignity of the legal and medical professions is undermined by any attempts at marketing or professional services, including unconditional guarantees.

(d) Clients whose lawsuits or medical procedures have unsatisfactory outcomes cannot be adequately compensated by financial settlement alone.

(e) None of the above

Answer & Explanation
Ans. b

Exp. An unconditional guarantee of satisfaction may have a particular disadvantage in the case of health care and legal services because clients may be misled into believing that lawsuits or medical procedures have guaranteed outcomes when they do not.  Since an inference may be drawn only from explicitly stated information, the correct response must be about the problem of guarantees and outcomes.

  1. Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph?

(a) A physician’s unconditional guarantee of satisfaction encourages patients to sue for malpractice if they are unhappy with the treatment they receive.

(b) A lawyer’s unconditional guarantee of satisfaction makes clients suspect that the lawyer needs to find new clients quickly to increase the firm’s income.

(c) A business consultant’s unconditional guarantee of satisfaction is undermined when the consultant fails to provide all of the services that are promised.

(d) An architect’s unconditional guarantee of satisfaction makes clients wonder how often the architect’s buildings fail to please clients.

(e) None of the above

Answer & Explanation
Ans. d

Exp. This question involves taking the problem identified and applying it to the hypothetical situation that best fits it. Offering an unconditional guarantee may not work as a marketing strategy because potential clients may doubt the Firm’s ability to deliver the promised level of service. This strategy may actually introduce doubts or reservations on the part of potential clients and in fact discourage them from ever hiring the firm or the individual providing the service.

Directions (6 — 10) : Rearrange the following seven sentences (a), (b), (c), (d), (e), (F) and (G) in the proper sequence to form a meaningful paragraph; then answer the questions given below them.

(A) But seriously, how much would you pay to know what thoughts are swimming around in someone else’s head ?

(B) In most fictional movies thus, the idea of reading minds of seeing the private intentions of another, and the possibility of intervening in those plans — has always been highly attractive

(C) Such fantastical questions have long been the bread and butter of fiction.

(D) Today, more than four centuries since the phrase, “A penny for your thoughts ?”, was first recorded, inflationary accounting makes that ancient penny worth more than $40.

(E) The going rate for a “thought” – a probe into the thinking of another – was once quite a bargain.

(F) And if you could really know their truthfulness how much more would you pay?

(G) Even with the sliding value of the dollar, this still seems quite a bargin.

  1. Which of the following should be the SECOND sentence after rearrangement?
    (a) F

(b) D

(c) C

(d) G

(e) A

Answer & Explanation
Ans. b

Exp. The correct sequence is EDGAFCB.

  1. Which of the following should be the FOURTHsentence after rearrangement?
    (a) A

(b) B

(c) G

(d) D

(e) F

Answer & Explanation
Ans. a

Exp. The correct sequence is EDGAFCB.

  1. Which of the following be the SIXTH sentence after rearrangement?
    (a) E

(b) G

(c) C

(d) B

(e) A

Answer & Explanation
Ans. c

Exp. The correct sequence is EDGAFCB.

  1. Which of the following be the SEVENTH (LAST)sentence after rearrangement?
    (a) A

(b) B

(c) F

(d) D

(e) E

Answer & Explanation
Ans. b

Exp. The correct sequence is EDGAFCB.

  1. Which of the following should be the FIRSTsentence after rearrangement?
    (a) A

(b) B

(c) C

(d) D

(e) E

Answer & Explanation
Ans. e

Exp. The correct sequence is EDGAFCB.

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